Terms & Conditions:

General Information:

This website https://chamokfood.com is owned and managed by Chamok Food from Ramgarh, Khagrachhari, Bangladesh. By accessing or using this website, you agree to be bound by these Terms & Conditions.

Eligibility:

By using this website, you confirm that:

  • You are 18 years of age or older
  • You have the legal capacity to enter into binding agreements
  • All information you submit is true and correct

Product Information:

We make every effort to present accurate product information. Minor differences in colour, packaging, aroma, or appearance may still occur. Product stock levels can change at any time without advance notice.

Pricing & Payment:

  • All prices are listed in Bangladeshi Taka (BDT).
  • Prices are subject to change without prior notice.
  • Payments must be made only through approved methods (SSLCommerz, Cash on Delivery, or Mobile Banking).
  • Chamok Food reserves the right to cancel or refund any order if a pricing mistake is identified.

Orders & Acceptance:

An order may be cancelled for any of the following reasons:

  • Products are out of stock
  • The delivery address is incomplete or invalid
  • Payment cannot be completed
  • Suspicious or fraudulent activity is detected

 

Shipping & Delivery:

Delivery times depend on the destination. Once the goods have been handed over to the courier service, Chamok Food accepts no responsibility for any delays caused by the courier.

Returns & Refunds:

Returns are accepted only when the product is:

  • Damaged
  • Defective
  • The wrong item delivered. A clear unboxing video is mandatory for all claims.  See more details 

User Account & Security:

You are solely responsible for keeping your account credentials confidential. We may suspend any account that shows signs of suspicious activity.

 Prohibited Activities:

You must not:

  • Use the website for any fraudulent purpose
  • Attempt to hack or gain unauthorised access
  • Copy or distribute any website content without written permission

Intellectual Property:

All content on this website (including logos, images, text, and graphics) belongs to Chamok Food. Any reproduction without prior authorisation is strictly forbidden.

Third-Party Links:

This website may contain links to external sites. Chamok Food has no control over, and accepts no responsibility for, the content or practices of those third-party websites.

Limitation of Liability:

Chamok Food shall not be held liable for:

  • Delays caused by the courier
  • Improper use of products by the customer
  • Any indirect or consequential loss

Indemnification:

You agree to indemnify and hold Chamok Food harmless from any claims arising from your misuse of the website or violation of these Terms.

Governing Law:

These Terms & Conditions are governed by and interpreted in accordance with the laws of Bangladesh.

Team ChamokFood