Privacy Policy

Effective Date: August 11, 2026

Welcome to Chamok Food. Your privacy is important to us. This Privacy Policy explains how ChamokFood collects, uses, stores, and protects your personal information when you visit our website, place an order, or communicate with us.

Information We Collect

When you use our website or services, we may collect the following information:

  • Full Name

  • Phone Number

  • Email Address

  • Delivery and Billing Address

  • Order Details and Purchase History

  • Payment-related information processed through secure payment providers

  • IP Address, Browser Type, Device Information, and Website Usage Data

  • Information you provide when communicating with our customer support team

How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver your orders

  • Provide customer support and respond to inquiries

  • Send order confirmations, delivery updates, and service-related notifications

  • Improve our website, products, and customer experience

  • Maintain website security and prevent fraud or unauthorised activities

  • Provide personalised offers and promotional communications where permitted by law or with your consent

Cookies and Tracking Technologies

ChamokFood may use cookies and similar technologies to:

  • Improve website functionality and performance

  • Remember your preferences

  • Understand how visitors use our website

  • Analyse website traffic and user behaviour

  • Measure and improve the performance of our advertising campaigns

You may disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

Sharing of Your Information

ChamokFood does not sell, rent, or trade your personal information.

We may share necessary information with trusted third-party service providers when required to operate our business and provide our services, including:

  • Courier and delivery partners

  • Payment gateway and payment service providers

  • Website, hosting, analytics, and technology service providers

  • Marketing and advertising service providers

  • Government, regulatory, or legal authorities when required by applicable law

We expect our service providers to handle your information responsibly and maintain appropriate security measures.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

Data Retention

ChamokFood retains personal information only for as long as reasonably necessary for legitimate business and legal purposes, including to:

  • Complete and manage your orders

  • Provide customer support

  • Maintain business and transaction records

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce our terms and policies

When information is no longer required, we may securely delete or anonymise it where appropriate.

Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where legally permitted

  • Withdraw consent where applicable

  • Request information about how your data is being used

To exercise any applicable rights or raise a privacy concern, please contact ChamokFood using the contact details provided below.

Third-Party Services and Links

Our website may use or provide access to third-party services, including payment gateways, analytics tools, social media platforms, advertising services, and other external websites.

These third parties may have their own privacy policies and terms. ChamokFood is not responsible for the privacy practices of third-party websites or services, and we recommend reviewing their respective privacy policies.

Children’s Privacy

ChamokFood does not knowingly collect personal information from children where such collection is prohibited by applicable law without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

ChamokFood may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.

Any updated version will be published on this page along with the revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Thank you for choosing and trusting ChamokFood.

Team ChamokFood