Thank you for selecting CHAMOK FOOD for your purchase. We are confident you will be delighted with the items you chose, as we take every possible step to ensure outstanding product quality and reliable after-sales support tailored to your needs. Given current conditions and customer expectations, returns may be arranged by following the guidelines outlined below.

Returns Policy:

Please examine the product carefully while the delivery person is still present. Should you notice any discrepancies or defects, contact us immediately at 01977-929420.

Conditions of  Return :

• The item has passed its expiration date or arrives damaged.
• The product’s appearance differs from the images displayed on our website.
• The quality falls short of the standards outlined in the product description.
• Problems arise during the delivery process.
• The actual weight does not match the stated specification.
• An entirely different product is supplied by mistake.

 Refund Policy :

As a pioneering initiative in Bangladesh, we invite you to try our products risk-free. Should the items fail to meet your expectations, you may apply for a full refund within 10 days of receiving your order. If any portion of the product has already been used, charges will apply only for the quantity consumed. For further details or assistance, feel free to reach us at 01977-929420.

Refund Conditions:

• Refunds will be processed within 3 days after we receive the returned item.
• Items must be securely packaged when a refund is requested.
• The cost of return shipping will be subtracted from the final refund amount.

Adopting a clear return and refund policy is a smart business move that boosts customer satisfaction, strengthens trust, and supports lasting growth. Be sure to share this policy openly with customers—both on your website and at physical stores—and equip your team with the right training so they can manage return requests professionally and smoothly.

Need help?

Email us with questions about refunds and returns.